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About Our Products

Are your teas caffeine-free? 
Are your teas organic?
Are your teas suitable for pregnancy or specific health needs? 
How should I brew my tea? 
How should I store my tea? 
How long will my tea stay fresh? 
Are your teas suitable for vegans? 
Do you use any artificial flavours or additives? 
What sustainable practices do you follow? 

Orders & Shipping

What payment methods do you accept? 
How much does shipping cost? 
Where do you ship to? 
How long will my order take to arrive? 
How can I track my order? 
What should I do if my order hasn't arrived? 
Can I change or cancel my order? 
Do you offer returns or refunds? 
My order arrived damaged — what should I do? 

GifTS

Do you offer gift cards? 
Can I include a personal message if I’m sending an order as a gift?
Do you offer corporate gifting? 
Can I customise gift sets with my branding or a personal note? 
Is there a minimum order for corporate gifts? 
How far in advance should I place a corporate gift order? 
Do you ship corporate gifts directly to recipients? 
Who should I contact about corporate gifting? 

Other questions

How can I contact you? 
How can I sign up for your newsletter?